Subscription + Billing

Can I change my subscription from monthly to annual and vice versa?
A monthly subscription can be changed to annual at any time but an annual or 3 year plan can only be changed to monthly within the first 14 days after purch...
Mon, 24 Aug, 2020 at 5:45 PM
What is 'Dedicated Support'?
Well, we have support agents available throughout the week to answer your questions!  However, if you need help with something complicated, we may need to g...
Mon, 24 Aug, 2020 at 5:45 PM
Can I get a refund for my membership?
Yes of course you can we offer refunds for all of our products. First you'll need to check if you're eligible for a refund. You can do that by...
Mon, 24 Aug, 2020 at 5:45 PM
What kind of refund is available for annual and 3 year subscriptions?
Our refund policy is here.
Mon, 24 Aug, 2020 at 5:45 PM
I was charged $20 from Ataama on top of my hosting subscription, what gives?
That $20 charge was most likely for your domain renewal. Every year your domain needs to be renewed with our registrar.  This is mandatory if you want to ...
Mon, 24 Aug, 2020 at 7:21 PM
Can you help me configure my WordPress website beyond the initial setup?
We provide limited support for WordPress such as resetting your password.  If you need help with WordPress beyond that you can check out their support serv...
Mon, 24 Aug, 2020 at 7:21 PM
How do I add a new payment method?
#1- Login to your ataama account #2- Visit your payment methods tab in your account settings or click here to open the tab. #3- Click 'Add Payment ...
Mon, 24 Aug, 2020 at 7:21 PM
How do I replace my primary payment method?
#1- Login to your ataama account #2- Visit your payment methods tab in your account settings or click here to open the tab. #3- Click 'Update'...
Mon, 24 Aug, 2020 at 7:21 PM
How do I download an invoice(s)?
#1- Login to your ataama account #2- Visit your invoices tab in your account settings or click here to open the tab. #3- (OPTIONAL) If you want to see i...
Mon, 24 Aug, 2020 at 7:21 PM
Can I cancel my subscription at any time?
When you subscribe to hosting at Ataama HST, your website will continue to be hosted on our servers on a continuing basis.  You could see a payment author...
Mon, 24 Aug, 2020 at 7:21 PM