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Knowledge base
General
FAQ
1
What kind of hosting services do you provide and how much do they cost?
Membership
Account
1
How do I reset my Ataama account Password?
Subscription + Billing
10
Can I change my subscription from monthly to annual and vice versa?
What is 'Dedicated Support'?
Can I get a refund for my membership?
What kind of refund is available for annual and 3 year subscriptions?
I was charged $20 from Ataama on top of my hosting subscription, what gives?
View all 10
Website
Troubleshooting
3
How do I reset my WordPress website Password?
My website is down, what do I do?!
Why can’t I see my site yet?
General Questions
2
Do you only support WordPress sites?
HST Wordpress Plugins
Features, Tools, & Resources
Email
4
My forwarded email is going to a spam folder.
Do you provide emails?
Someone told me I need my reverse DNS, SPF and DKIM settings set before I send an email. I don’t even know what they are! How do I do this?
How do I set up an email forwarder? (Custom email to third party service like hotmail or gmail)
Domain
8
Can I change my Domain name?
My Domain Expired, how come I can't buy it from another registrar/host company yet?
What if I need to do something complicated with my Domain settings?
You have set my domain as private. What if I don't want it to be?
Can I transfer my domain to you guys?
View all 8
Help Desk Software
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